All questions related to your profile and managing it

• How can I change my password? 423
• I play in several clubs, can I have a single login? 253
• I have a single account across several clubs, how do I choose which club to display? 191
• A family member wants to become a member, can I add them? 153
• How do I book for a family member? 18
• I've lost my password. How can I recover it? 241
• How do I change my profile photo and information? 13
• I have several accounts: how do I merge them into a single login? 23
• How do I change the site language? 17
• How do I set my personal access code? 10
• My data: download, leave the club, delete my account 12
• How do I become a club member online? 16

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 150
• Why are some cells pink on the board? 377
• How can I make a booking 950
• How can I book with a guest? 249
• How can I edit a booking? 202
• How can I delete a booking? 297
• All courts are occupied. Can I join the waiting list? 79
• What payment methods are available to me for a booking? 105
• How to create an open booking 40
• How to join an open match 30
• Where can I find the court access code (door code)? 18
• How do I withdraw from an open match? 14
• How do I view my booking history? 15
• How do I see the weekly schedule? 12
• How do I find and book at another club? 18

How do I register for a camp or a school?

• Sign up for a tennis lesson 96

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 11
• How do I pay for a booking with my wallet? 18
• How do I split the payment with my partner? 12
• How do I use my restaurant vouchers? 15
• How do I view and pay my invoices? 14
• How do I download my certificates? 18
• How do I send money from my wallet to another member? 17

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 12
• How do I join my club's WhatsApp groups? 15
• How do I take part in the Défi-Plugin (challenge tournament)? 10

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 12
• How do I turn on dark mode? 8
• How do I install the Plugin.ch mobile app? 15
• How do I choose the notifications I receive on my phone? 15
• Where can I find the messages sent by my club? 16

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 15
• The administration home page 7

• Manage access 42
• Manage membership cards 28
• Manage clubhouse 22
• Manage restaurant credit 16
• Manage email sending 16
• Manage invoicing 16
• Manage member groups 23
• Manage registrations 19
• Manage special days 16
• Manage offers 15
• Manage online payments 21
• Manage billing regions 11
• Manage the club manager 15
• Manage challenge tournaments 20
• Manage RFID validation 18
• Manage general settings 23
• Setting up the accounts (general ledger) 22
• Configure EBICS: connect Plugin.ch to your bank 16
• Gate access log 13
• Manage multiple buildings 15

• Create a new court 28
• Manage court groups 34
• Manage booking periods 42
• Manage court usage 30
• List, edit, or delete a court 24
• Manage sports 24
• Close courts 15

• Create a new season 29
• Edit or delete a season 26
• Open the winter season by copying last season 10
• Link a sport to a season 14

• Manage recurrence authorizations 30
• Manage restrictions 18
• Manage subscription type 40
• Create booking prices: per session or per season 12
• Check rates with the rate grid 20
• Manage non-member and pay-as-you-go deductions 13
• Booking without a subscription: the guest subscription 19

• Create an item 26
• Assign an item to a member 21
• Edit or delete an item 20
• Delete an item assigned to a member 20
• Import linked items from Excel 17

• Display the member list 35
• Create a new member 51
• View a member's detailed information 20
• Display a member's operational data 18
• Manage member subscriptions 24
• Import member data 21
• Print member cards 16
• Print and export the member list 17
• Charge an item to a member or a group 14
• Link a member to a group 12
• Edit and delete a member 14
• Search for a member 15
• Managing duplicates: merging two profiles 22
• Managing units to be deducted: personalised hours and non-members 10
• Manage Swiss Tennis licenses 10
• Topping up a member's wallet 5
• Find and reactivate a removed member 10
• Issue a certificate for a member 8
• Managing families 18
• Handling erasure requests (GDPR) 17

• Add a new sponsor 21
• Invoice sponsors 26
• Re-invoice sponsors 13

• Assign and remove a role 22
• Roles and access: create and edit a role 14

• Activating the Lessons module 23
• Creating lesson items 27
• Create, edit, and delete a lesson 25
• Manage lesson groups 29
• Manage lesson enrollments 31
• Prerequisite 37
• Invoice and reminder texts 19
• Teachers' schedule 13
• Grouped payments of registrations (basket) 12
• Change the rate of a registration 20
• Copy a lesson for the next season 11

• Complete management of equipment rental 20

• Find old invoice groups (archives) 25
• Invoice considerations and display 17
• Create invoices 28
• Send invoices by email 23
• Manage payment reminders 24
• Print invoices 22
• List and search invoices 17
• Edit and delete invoices 15
• Invoicing a membership fee or an item: what's the difference? 14
• Automatic reminders for e-mail invoices 9
• Keeping the accounts with the general ledger 15
• Manage family discounts 12
• Import accounts from Excel 14
• Carry an overpayment over to the next invoice 13
• Transit accounts for online payments 12
• How invoice dates are calculated 17
• Annuler une facture ou une ligne déjà comptabilisée 9

• List of bank payments 23
• Processing via bank files 28
• Process a manual payment 27

• Process installments 25

• Managing bookings in the schedule 55
• Configure and use open matches 24
• Manage the set times 5
• Create a promo code and use it 13
• Refund a fixed-hour session that was released and taken again 18
• Moving a booking and creating a recurrence in the schedule 17
• Creating and managing recurrences 17
• The weekly view and the all-sports view 19
• The cash journal and the history of a booking 20
• Manage cash register prices 11
• Offering items with a booking 13
• Deleted bookings and deletion records 11
• Replace a player on a fixed hour 14
• A fixed hour cannot be added: nothing is displayed 16

• Manage automatic emails 27
• Sending bulk emails 18
• Manage messages 23
• History of sent emails 18
• Writing an e-mail with the editor 15
• Birthday and inactive member e-mails 12

• Manage challenge tournaments 17

• Enable partner search 35

• The statistics dashboard 21
• Invoicing bookings from the statistics 12

• Access the program 29
• Booking by a member 34

• Creating and configuring a lesson 36
• Sign up for a tennis lesson 22
• Managing registrations (administrator) 24
• Managing groups and the schedule 19
• Tennis lesson invoicing 25
• Invoicing check and Youth and Sport export 17

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 21
• Adding and editing an employee 19
• Special cases: minor salary, young people, pensioners, LPP 13
• Running the monthly payroll 13
• Entering a compensated absence (army, maternity, illness, accident) 20
• The 13th salary and holidays for hourly employees 22
• Paying salaries and reconciling them with the bank 10
• Correcting an approved payslip 16
• Salary certificates and annual lists 14

You'll find all the questions about booking without an account

• How can I book if I don't have an account 853
• Where can I find available courts in my area? 131
• How can I edit/cancel my booking if I don't have an account? 148